Privacy Policy

Effective Date: 25th February 2025

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1. Introduction

OutSmart ("we," "us," or "our") is committed to protecting the privacy of your information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you utilise our BPO (Business Process Outsourcing) services. By utilising our services, you consent to the practices described in this policy.  

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2. Information We Collect

We may collect the following types of information:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, telephone number, and any other information you voluntarily provide to us. This may include sensitive personal data, depending on the specific BPO services we are providing.  

• Usage Data: We collect information about how you interact with our services, including your IP address, browser type, operating system, pages visited, and other usage statistics.  

• Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities.  

• Information from Third Parties: We may receive information about you from third-party sources, such as our clients, social media platforms, or business partners, if you choose to connect those services with our platform or if it is required for the provision of our services.  

• Client Provided Data: As a BPO we often process data provided to us by our clients. This data is processed according to the instructions of our clients and the terms of our agreements with them.

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3. How We Use Your Information

We may use your information for the following purposes:

• To provide and maintain our BPO services.

• To communicate with you, including responding to your inquiries and providing customer support.

• To personalise your experience and provide tailored content.  

• To analyse and improve our services.

• To send you marketing and promotional materials, where permitted by law.

• To comply with legal obligations, including those related to data protection.

• To protect the security of our services and users.

• To fulfil our contractual obligations to our clients.

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4. Disclosure of Your Information

We may disclose your information to:

• Service providers who assist us in operating our services.

• Business partners who offer products or services that may be of interest to you.

• Our clients, as required for the provision of our BPO services.

• Law enforcement or government agencies when required by law.

• Other third parties with your consent.

• In the event of a merger, acquisition, or sale of our assets.

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5. Data Security

We take reasonable measures to protect your information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.  

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6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This will include adhering to our clients data retention policies.  

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7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.  

• Correction: You can request that we correct any inaccurate or incomplete personal information.

• Deletion: You can request that we delete your personal information, subject to certain exceptions.  

• Objection: You can object to the processing of your personal information.

• Restriction: You can request that we restrict the processing of your personal information.  

• Data Portability: You can request a copy of your personal information in a portable format.

• Withdrawal of Consent: If we rely on your consent to process your personal information, you can withdraw your consent at any time.  

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To exercise these rights, please contact us at hello@outsmartservices.co.uk

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8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.  

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.  

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10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:  hello@outsmartservices.co.uk